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Walking The Talk In Silicon Valley – What Mattered At The 2014 LAUNCH Festival

I spent the first half of my week in the land of the nouveaux riches and the fail-backwards-wannapreneurs, the starving startups and the über (Pun!) rich venture capitalists, the land of income gaps and the building of bridges for such; it was an experience that was well worth having and well worth sharing.

Jason Calacanis is a VC mogul, an entrepreneur, and blogger, but most important, he is a man with an opinion that he is happy to share, like most of his big-player pals. Jason built an empire, and for 3 days a year he opens it up to us. Startups attend for free, the rest of us pay our dues. Startups spend the days prior inventing and building, VC’s meeting, and then in a grande finale they sign checks. Just like the one for $50,000 to two young adults from Warsaw who looked like deer in headlights on stage, not knowing what just happened to them over the past few days;  from arriving, to forming a company, to getting checks from Jason and the (rather mesmerizing) leader of the cult-VC pack, Mark Cuban (Dallas Mavericks, Shark Tank Etc) with 9,000 attendees watching their acceptance speech. They told us they will now move to the US.

On the same day that a Google glasses wearing female was attacked outside a bar (‘Glassholes’ they call them) and Mt. Gox came tumbling down, I saw a shocking amount of both, ladies wearing Google glasses and Bitcoins being freely distributed. Inside the conference grounds, one can’t help but contemplate about how the inside connects to the outside, if some of the tech ideas will connect with anyone but the developers who created them, if some of the checks written will help or hinder the growth of those companies, if the billionaires use the tech for good movement like Fortune 500’s used green-washing. Yet Marc Cuban put it the best way, and I drank his thoughts like Kool-Aid; being asked about what makes him happy, he surprisingly mentioned his role on the popular TV show Shark Tank, which could be seen as a total sellout (not that Cuban needs the implied money), he said (I am paraphrasing): “Shark Tank reaches whole families, kids to grandmas, generations of all income levels. They start talking about entrepreneurship, about ideas and how they can turn into money. The show brings the American Dream back up front and center within our society at large. It makes me proud and happy.”

At Launch you will witness a spirit of anything is possible in a fast paced environment that is comparable to a campground smack in the center of a Formula 1 race, only that hot dogs are being switched out with farm-to-table food fare and the exchange of High Fives with that of large checks. Here are the companies that took the stage at Launch, which made the biggest impact on me, and I predict will make the biggest on mankind in the coming years (None were part of the Launch competition, its winner was Connect, which is quite cool as well):

1. Google’s Ara Phone

Of all the companies you pick Google? Really? Indeed, my thoughts exactly, but stay with me here: Google showcased their Ara phone (used to be Motorola‘s prior to the acquisition) and it will disrupt entire segments and industries. Modularity meets 3D Printing, Open Platform meets Affordability, the list goes on and on. Already a staple of internet phone geek chatter over the past months, it was astonishing to see the Ara prototype being assembled on stage, click by click, snap by snap. A vision turned reality. Developer Conference is taking place this April and by next year’s Launch conference we will all be sporting one, but none will be alike.

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2. The Cardiovascular Innovation Institute’s 3D Printed Heart

We can 3D print a superior human heart. And that is ‘the easiest organ to bioprint‘. You should be able to get yours within the next 5-10 years. Mind, blown. The app startups that took the stage thereafter suddenly impressed less by the minute.

3. Knightscope’s K5 Autonomous Robot

He predicts and prevents crime. And he’s scary to your privacy, but there is no doubt you will meet K5 soon, and he might just save your life. Lose your privacy, have your life saved. A risk worth taking?

Below you can see a graphic showcasing 20 of the 40 companies that launched at the festival this year and (if you have really good eye sight) the money raised by attendees in the short 3 days for each, outside of the added funds during the final ceremony. Very few of them will have lasting impact, but as Jason put it prior to announcing the award winners, no one, not even the judges really know who of them will turn into the next WhatsApp, SnapChat…or Dropbox, which was not deemed worthy an award at Launch a couple of years back.

Launch_Leaderboard_FINIENLaunch walked the walk, the money talked the talk, and all of it happened while the many homeless outside the venue had no idea that they too will see the benefits of what Jason has put together. They just saw the Teslas pulling out of the lot.

See you next year at Launch. Call me on my Ara phone to Connect.


Tackling Your New Brand’s About Page: 4 Tips On How To Say Less, Edit More, And Make It Resonate

I was born in Austria. English is my second language. Yes, I write a lot, but I do it because I want to share my expertise, not because I believe that I am a great writer. Yet today I set out to blur the lines of copy writing, branding, enthusiasm, content strategy, your target audience and content overload. Launching your brand puts an emphasis on the About section of your web site, no doubt about it. Even if you have a video and to-the-point messaging on the Landing Page(s), the About page will be sought-after. It needs to explain the following in a swift manner:

  1. What you do (Mission/Product Or Service Intro)
  2. Who you do it for (Target Audience)
  3. How you differ (Differentiators)
  4. Why I should care (Connect Emotionally/Value Proposition)
  5. What I should do next (Call To Action)

That’s a lot to convey on a single page and therein lies the problem for an enthusiastic entrepreneur who writes this important piece of content in a stream of consciousness (it is after all the subject you know best), then quickly proofs it, and by the push of a button publishes it. Rarely do they look back. Yet another item checked off the busy to-do list. Then the journey of marketing and metrics hits in and the About page, long forgotten, is like ‘a ghost employee’ in a well functioning company; it lives on yet it should have been let go and replaced a long time ago.

I know this feeling well. I see it on a nearly daily basis with our new clients, but I also fell victim to it myself. Here are my top 4 tips on how to go about deriving your About copy:

1. Find A Time And Place

It has to be right. You can’t just block off an hour on your busy calendar. It has to be more like that moment when you drive to the beach to just sit and breathe and think big thoughts. Make the time for that moment and don’t put a time limit on it. For myself that moment arrived during a 12 hour flight after I have answered ‘all’ E-Mails and there was no WI-FI for new ones to trickle in. I watched the Steve Jobs movie (Inspiration 1), had a glass of wine (Inspiration 2), the cabin lights went out so everyone could sleep (I was in Coach – Inspiration 3), and I knew if I started writing now that I had hours and hours to fine tune and contemplate. And so I did – the time and place were right. Best of all, even if I wanted to, I could not just push it live as I did not have WI-FI, so it forced me to sleep over it and make even more tiny edits when ‘back on the ground.’ It took me 3 hours to write.

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Edit, edit, pause, then edit some more.

2. Think In Words, Not Sentences

Words should not come easy (Ask F.R. David, he knew). If they do, consider it a brainstorm exercise, then work on a synopsis of that copy. Don’t cut paragraphs, don’t review sentences, dive deeper and focus on it word-by-word. In the end your About copy should be thought of as a lineup of tag lines, because in a tag line every word counts, has meaning, adds to your brand story. Think of each word as a strategic component to the whole.

3. Read It Like They Would

Once you feel you phrased it in just the right way, make sure it will resonate with them. Sounds logical, hence easy, but it is one tough role play: Write in an emotional and enthusiastic manner that conveys your brand’s soul, but then read it from the perspective of your target audience. It helps when you created target personas, that way you can read pretending you are that specific person. If time allows, run it by your target audience and conduct a mini focus group, or even A/B testing of different About pages, to see what sticks.

4. Edit, Then Edit Again

Make it as simple as possible. Make it as short as possible. If you need to, add links to further content below your CTA (Call To Action). No one reads a long About section. No one. Rather go through steps 1-3 and then edit it down again and have something your audience will actually be compelled to read, because it is short and approachable. This is about getting them excited to keep going further, to click deeper, it is not the page that needs to convey everything, but ensure it has the 5 components listed above embodied.

In a study of user tests it was discovered that users with higher literacy levels also fared better on web sites written for a lower level literacy audience. So keep it brief and keep it simple. I guess I should go back and edit this post, but I don’t feel too bad keeping it this length as someone just released the book ‘Brief: Make a Bigger Impact by Saying Less;’ it spans 256 pages.


What Is An Entrepreneur’s Biggest Pain Point When Launching A Brand? The Answer May Surprise You.

Working with startups on developing new brands on a daily basis, we had a pretty good idea about our clients’ key struggles, but we reached out to entrepreneurs purchasing our book and asked them what they perceived their biggest hurdles to be. Here are their top 3 pain points:

 

1. Positioning my new brand (46%)

2. Developing a successful digital presence (21%)

3. Naming the Brand (14%)

 

Are you surprised?

I was.

Not about the fact that positioning is the most important component of a brand launch. After all, it is the one that takes the most out of entrepreneurs as it requires a refined mixture of many diverse skills – creativity, industry insight, foresight, process and honesty (among others), and it is something that is very hard to create in a silo. What did surprise me was that entrepreneurs see the importance of positioning so clearly and that they are humble enough to acknowledge the DIY approach might not suffice when it comes to this aspect of their brand launch.

Positioning is at the core of brand development, it forces you to answer the question Why, long after the questions What and How have been settled in your mind and you have decided that there was a need and you had the means to start that new business, or create that new product. The direction of the business has been set, but the direction for the brand has yet to be created (and synced). I believe most entrepreneurs start diving into positioning (and the overall creation of the Brand Platform), too far down the line, which adds to the fact that 46% of our respondents see it as their core branding issue.

What is, or was, your biggest pain point with your startup? Do you agree with our readers’ responses?

If you are struggling with positioning, we created a white paper on the subject (free download).


How Oversharing Creative Options Will Hurt Your Brand (On Hand of The Worst Magazine Cover Design of 2014)

When I was 8 years old I started ‘a publishing house’. I named it Buttersemmelweich Verlag. A real memorable name, right? It translates to ButterBreadSoft Publishing Co. It only published a single magazine, but over the course of several years. It was called SNOOPY. Go here for a stunning visual I dug out from the family archives just for you. Please note the Nike logos on Snoopy’s shoes, a sign of innocence lost and a hint of my future in branding. Perhaps the Charles M. Schulz Museum (which I can highly recommend a visit to) will sue me for the 6 issues I sold – yes, the young entrepreneur that I was I actually asked my family members to pay for my work. Just like a retainer, each issue I drew and wrote was copied 6 times (by my mum) and always sold out (to my mum Etc). As I grew a year older the name of the magazine was changed to JoeCool, an obvious transition, and I brought on ‘a partner’ as one ought to do, especially since I could not use the typewriter yet. My fascination with magazines grew over the years. As a young communication designer I felt the need to be on the forefront of pop culture, to be informed about as many topics as I possibly could in a swift and constant manner, while being surrounded by the freshest fonts and layouts. Since the internet has not quite been as giving back then as it is today, buying as many magazine subscriptions as possible was my goal. I have since adjusted my subscriptions, but have not kicked the habit. Needless to say, I have seen (and over the years also professionally designed) plenty of magazines.

As I descended into the current issue of Bloomberg Businessweek a couple of evenings ago, I was shocked before I could even flip to Page 2. The cover was bad. It was so bad that it was actually appalling to me. Judge for yourself:

BloomBerg_Prism_CoverDesignFail_OnFINIENI was shocked, not a bit intrigued, only shocked, and a little sad as Bloomberg Businessweek has been pushing its design steadily after its acquisition in 2009. Conceptual, socially challenging and often shocking cover designs were part of their re-branding. But this cover is just shockingly bad.

How did it happen and why would you care?

Bloomberg Businessweek shares the story on how the covers were conceived in each issue, on Page 2, right next to the index, a prime location for any magazine. So here it goes:

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Image Source: Bloomberg Businessweek

Yes, indeed they talk about ripping off MC Escher – and may I add that the original design (above) also has a touch of Spy vs Spyborrowing.’ Alright, I registered that as a bizarre strategy statement, but going from a solid conceptual and surely intriguing (yet copied) design to a horrendous – ‘at least it’s got big colorful letters’ – solution makes it obvious that the chosen design option only made it to the cover in a rush to meet print-deadlines (imagine how long the Escher illustration must have taken to create?).

As the reader, a consumer, the target audience, do you see the problem? Sharing both designs and the decision criteria is a very bad brand decision. If the cover design is genius, Bloomberg Businessweek’s story on how it was made is only killing the magic. No room left for imagination. Even worse, we can see how bad the other cover design option was, making the amazing design option that much less great as we want to feel designs go from good to better to great. If the design is really bad (as it is in the current issue) and the option that did not make it would have been significantly better (as was the case in the current issue), the reader is upset and disappointed by Bloomberg Businessweek’s choice. This is obviously not good for a brand and I see this as an open letter to Bloomberg Businessweek to change its strategy and to use this Page 2 real estate for something that works for, instead of against, its brand.

As an entrepreneur, never share your design options with your audience at large. It’s tempting as they are the ones that will need to buy (into) it. If you really don’t trust your brand or design consultants, have a small and narrow focus group, if you must, but do not share design options with your entire audience. Not during, and definitely not once they have been made. Most everyone who did not go through design college tends to screw this up big time. Look at Marissa Mayer’s big fail when introducing the public to Yahoo!’s logo re-design last year. Everyone got excited, everyone had their favorites, and then…a universally disappointing final choice.

The habit of sharing creative options is one of over sharing, or TMI as one would text. Don’t fall into this invitingly open trap as your audience’s TMI feeling would very quickly morph into an OMG and a WTF (Excuse my language) expression on your end. Spare yourself, and your brand that pain.


How to Leverage the 3 Core Components of Your Brand Identity to Enhance Messaging

When we think of brand we first think of logo (even though we know a brand is much more than its logo). The logo is the key point of visual interaction with a brand, hence we are likely to recall it every time we think (or talk) of – or write about – a brand.

During the brand identity (‘logo‘) design process entrepreneurs often forget that there are 2 other elements that help tell the company or product’s story. They interact and bring value to the brand identity as a whole. Do not repeat the same message, but instead ensure to leverage these 3 core components to create a stronger, deeper brand message:

FINIEN_IdentityNameTagline

The 3 core brand identity components need to complement each other, each adding something unique to the whole story, and together forming a cohesive and strong initial brand message.

If your name describes your business, do not focus on showing the same message in your logo; instead use your logo to talk about other key elements that describe and differentiate your business. If you are in the cloud storage business and your name includes the two words cloud and storage (A bad company name, yet good example: Cloud Storage Ninjas), have your logo visualize security and stability, if those are key components of your brand’s message. Contrary, if your name is nondescript, either fabricated or an acronym, ensure that the associated brand identity design visualizes what you are in business for (EG: “Cloud Storage“).

Often forgotten during the brand identity design process (and beyond) is…the tagline. There are many factors to blame for the slowly occurring extinction of the tagline (mainly of digital nature, as tag lines are hard to squeeze into apps and templated web sites), but the power of a great tagline is still immense (Just do it, I say!). The tagline should be alive and kicking even though its placement has changed (from the traditional place below the brand identity design). It can now be used as the first header users see on a brand’s web site, the descriptor below the company name in an email signature, in place of yet another step-and-repeat icon pattern on a back of a business card, or in the often underestimated – yet early – brand touch point, the lobby of a business. The tag line is a powerful tool, that, together with the name and brand identity design, tells a stronger, deeper and more actionable initial brand story. It is a leading actor and you can write the script.

Keep the bigger picture in mind when embarking on your identity design project and use your Brand Platform to ensure these 3 core elements touch on more than just one or two of your core values and differentiators (while keeping it visually simple).

Next week I will talk about why our identity design looks the way it does. Are we not following our own rules, are we lazy, or is there a different strategy at play? Hint: It’s the latter.


New Brand Adopter: Steven Balaban Adopts The Samsung Galaxy Gear Smartwatch

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Steven Balaban is the founder and CIO of Mink Capital.  He has read over seventy business books in the last six years and has recently launched the site Best Business Books To Read to share his knowledge.

Our burning question: Which recent brand launch do you admire?

“I am fascinated by the launch of the Samsung Galaxy Gear Smartwatch.  I first learned about the watch through a social media campaign that focused on a video that shows characters in TV shows, such as The Jetsons and Star Trek, using futuristic watches.  The campaign claims that “The Next Big Thing is Here” and the video definitely gives that impression!

I remember the days when I was backpacking around Europe with my old camera and eight rolls of film.  Now, I can travel with a 1.9 megapixel digital camera around my wrist.  Am I really that old?”

Samsung Galaxy Gear- A Long Time Coming on Vimeo.

FINIEN Weighs In

Although launched only about 3 months ago, in the cell phone and gadget market, the Galaxy Note 3 is by now light years away from being a ‘new brand.’ Steven selected a truly innovative product, one I was curious about for a while and one that makes it hard to do our job; discussing the name, identity and digital brand atmosphere. We like to be challenged:

The Name

Cell phones fall into the category Fax and Copy machines once fell into. The inaugural product name (The iPhone, The Galaxy) sound sexy and/or inspirational, and at the time the iPhone 5c and the Galaxy Note 3 launch, they turn into fax machine names. More troublesome for Samsung though is the naming strategy behind the truly innovative part, the introduction of its Smartwatch. It has been degraded to ‘Gear’. Verbatim: The Samsung Galaxy Gear. Representing the only such ‘gear’ (there is only the watch), the choice is baffling to myself and confusing to the consumer, when all they want to call it is ‘the watch’.

FINIEN Brand Happiness Barometer: Name 2 (out of 10)

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The Brand Identity Design

The name is the first step to defining a brand’s identity, and with a 4-part name the brand identity design is quite a train wreck that is as hard on the eyes as it is on your tongue. You won’t fall in love with the name, nor the logotype, so what to do? Throw in Robin Thicke, add a hashtag (#DesignYourLife) and let’s not bring up ‘Samsung Galaxy Note 3 + Gear’ too often. Nor the Jetsons, Thicke replaced you and Knight Rider as of now.

FINIEN Brand Happiness Barometer: Brand Identity Design 1 (out of 10)

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The Digital Design

Seems as though the majority of the budget was spent on the highly produced Robin Thicke commercials, hence they occupy the landing page in its entirety. A bold move, one that leaves the user ‘interacting’ with the brand and ‘exploring’ the site, but truthfully, it means that they are lost looking for details on what the SGN3+G (Forgive me for not spelling out the full name) can really do for them. We soon learn that the site itself has been overproduced as well, taking advantage of many bells and whistles of today’s web design yet leaving functionality and plain product info, features and calls to action behind. The web site is the number one informational source for gadgets, being so cumbersome to navigate, it leaves me thinking that the SGN3+G might offer the same clunky experience.

From a brand experience perspective I might leave the ‘gear’ behind and wait for a ‘smartwatch’ after all, as there will be many to chose from shortly. For now I, and perhaps Steven, will hold off on Robin Thicke and wait patiently to live the Jetsons’ life instead.

FINIEN Brand Happiness Barometer: Digital Design 3 (out of 10)

Personal Notes of Inspiration For 2014

What drives you as an entrepreneur? A question all of us get asked a lot, and one that we ponder especially during these last days of the year where we look back and analyze. We try to learn from our mistakes and make sure to celebrate our achievements, all whilst looking ahead into a new year with the plan to accelerate and prosper, our companies as well as ourselves personally.

This inspiration to keep pushing, to uncover solutions, to assist others and to turn into better human beings, or brands, comes from strange places: nature, arts, (mostly silent) sports, science and fellow human beings. Each and every one of us picks their favorite source of inspiration, and over time, after our 20th marathon or 10th Art Biennial visit, we realize that it is what informs our work. In a subliminal manner, but one that once realized can be analyzed and traced right back to those often addictive and slightly obsessive personal journeys deep into a matter that is far removed from our professional area of expertise and work place.

Today I share mine with you, knowing all too well that personal obsessions are ill-advised to be shared with large audiences, as they are odd and, well… personal, but by me doing so, I hope to inspire you to stick to that thing you do that takes a lot of your time away from your work, your family and friends, yet you need in order to keep being inspired, and to keep inspiring others.

2013 ReVisited is this obsession, my labor of love; a carefully curated selection from 5,315 musical tracks released in 2013 that found their way into my collection, which means I listened to an album and a half every day of this year. I then compiled the best tracks into a monthly curated podcast called PreVisited. This compilation showcases the best of those podcasts. It represents my personal journey through the music that was released this year and it might even turn into your soundtrack of 2014. You will rediscover electronic music pioneers (OMD, Depeche Mode) and all-time greats (David Bowie, U2), while getting to know artists you may have never heard of (Mt. Royal, Charley Bickers, Jont). You will find songs that belong to each other, creating perfect sequences in voice (Lorde & Emiliana Torrini) or music (Phosphorescent & Mt. Royal) and if you stick around long enough you get to explore German rap poetry (Thomas D, Xavier Naidoo). I hope you will find some new favorites, or at least enjoy this eclectic journey through the past year in music, while thinking about what it is that gets – and will keep getting – you inspired.

Thank you for following the New Brand Post, for stimulating my thoughts on branding and for absorbing them on a weekly basis.

Let‘s rock 2014!

2013 ReVisited (The best of a year in music) by Fabian Geyrhalter on Mixcloud


Launching Brands Online in 2013: One Step Forward, Two Steps Back

I am sick. And it’s not the flu.

I am sick to my stomach looking at all those amazing new ideas from sharp entrepreneurs going up online. Ideas that are as varied as they could possibly be, all nurtured by a revolution in online fundraising and fueled by an economy that is looking for the next big thing. Many of those ideas I see are truly revolutionary, but it still makes me sick looking at them. They all seem identical and I can not differentiate one site experience from another.

The internet gave entrepreneurs the ability to use cheap, often free, templates and it happens that everybody chose the same ones. I can’t blame them, these are robust templates taking advantage of responsive web design, while being equipped with all the features necessary for most entrepreneurs this day and age. They look and feel modern and they represent what I’d call a MVW – A Minimum Viable Website.

One thing gets lost though, sometimes is even missing from the get-go: A big brand entrance through a unique visual language that differentiates the brand enough to stay in the audience’s minds.

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Above: Four startup sites I came across recently. Who is who? Which product is which? Wait, was that the site of that company I liked so much?

Conceptual and visual creativity used to be the integral ingredient of any brand introduction in the heyday of printed communications – they now are missing in action. To many of today’s entrepreneurs it is the product/service idea alone that counts, but sadly that idea gets lost without being embedded into a branded environment. The internet provides free tools; it does not mean that those fit into your company’s launch strategy. Leverage them when appropriate, avoid them when launching a brand. Consumers will get lost and your unique idea will look like a standard idea by using standard templates.

Be bold, be different, be conceptual. Go ahead and inject your enormous amount of creativity, strategy and moxie into your online presence, because it will be the place most people will meet your product/service first. And as far as I can tell it’s anything but standard.


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